Archive for the ‘Gear’ Category
While on the theme of service, I wanted to let folks know about Central Studios (http://www.centralstudios.cn/) in Shanghai.
Opened in the last year by Rodney Evans, a very talented photographer in his own right (and a friend to boot), the studios are located just blocks from Xintiandi in the heart of Shanghai. Whether you need equipment rental, studio space, or production help, Rodney and his team will sort you out.
Central Studios recently kitted me out for a video shoot and made sure that I had all the equipment that I would expect to get in NYC.
Next time you have a shoot in Shanghai give them a shout.
I use my gear in a fairly abusive manner. Whether it is shooting in -50C in Mongolia while riding reindeer, or hauling bags through blistering heat and desert dust I need to know that my equipment won’t fail.
Invariably however, after repeated beatings things do start to wear down, fall apart, or develop their own special quirks.
I have travelled all over the world with my Think Tank Airport Security v 2.0 (http://www.thinktankphoto.com/products/airport-security-v2-roller-camera-bag.aspx) and the wheels finally decided that they had had enough with the relationship. Rolling the bag had become decidedly less smooth, even when I wasn’t piloting it over rocks and cobblestone streets.
So what to do? I was on the road in China and though the bag was still serviceable it was definitely a pain.
One email. That’s all it took.
That one email led to a new set of wheels being shipped to China for me to replace in the field.
Cost to me? Zero.
Result? A very happy customer who will continue to buy their products because of the service.
In spite of my earlier statement about needing to know that my equipment won’t fail I know that equipment does fail. And when it does you want a company that stands behind their work and will sort you out.
Service. Service. Service.